Terms of Service

Effective Date: 8th of February, 2026
Last Updated: 19th of February, 2026

1. Acceptance of Terms

Welcome to the International Online Crime Coordination Center (IOC3). By accessing or using our website, reporting platform, educational resources, or any other services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, you may not access or use our Services.

IOC3 is registered in New Zealand with non-profit status pending. These Terms constitute a legally binding agreement between you and IOC3.

2. About IOC3

IOC3 is a cybercrime intelligence and coordination organization. We receive, assess, triage, and route reports of serious online crime to appropriate law enforcement agencies, platform trust and safety teams, and partner organizations.

IOC3 is not a law enforcement agency. We do not conduct arrests, prosecutions, or enforcement actions. We serve as a coordination and intelligence support layer that connects reports to the entities best positioned to respond.

3. Eligibility and Access

3.1 Age Requirements

Our Services are available to individuals of all ages. Minors (individuals under 18) may use our reporting platform and educational resources. If you are under 18, we encourage you to involve a trusted adult when submitting reports, though this is not required.

3.2 Geographic Availability

Our Services are available globally without geographic restrictions.

3.3 No Account Required

You do not need to create an account to use our Services. Reporting can be done anonymously or with identifying information at your discretion.

4. Permitted Use

You may use our Services to:

Submit reports of serious online crime
Access educational resources and safety information
Review published research reports and publications
Learn about online safety and cybercrime prevention

5. Prohibited Conduct

You agree NOT to:

5.1 Submit False Reports

You may not knowingly submit false, misleading, or fabricated reports. All information submitted must be truthful and accurate to the best of your knowledge. IOC3 reserves the right to pursue legal action against individuals who knowingly submit false reports, including reporting such conduct to law enforcement.

5.2 Misuse the Platform

You may not:

Use the Services for any unlawful purpose
Submit frivolous, spam, or irrelevant reports
Attempt to disrupt, damage, or impair the Services
Upload malicious code, viruses, or harmful content
Impersonate another person or entity
Harass, threaten, or abuse IOC3 staff or other users

5.3 Automated Submissions

You may not use bots, scripts, or automated tools to submit reports or interact with our Services without prior written authorization from IOC3.

5.4 Unauthorized Access

You may not attempt to gain unauthorized access to our systems, servers, databases, or any portion of the Services not intended for public access.

5.5 Violation Consequences

Violation of these prohibitions may result in:

Immediate denial of access to our Services
Referral to law enforcement
Legal action, including claims for damages
Reporting to relevant authorities or platforms

6. Truthfulness Requirement

You represent and warrant that all information you submit to IOC3 is truthful, accurate, and complete to the best of your knowledge. This includes:

Report descriptions and timelines
Evidence and supporting materials
Contact information (if provided)
Any other information submitted through our Services

Making knowingly false statements may constitute a criminal offense in certain jurisdictions and may subject you to legal liability.

7. Content License and Rights

7.1 License Grant

When you submit reports, evidence, screenshots, documents, or any other content ("User Content") to IOC3, you grant IOC3 a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to:

Use, copy, store, and process the User Content
Share the User Content with law enforcement agencies, platforms, partner organizations, and other relevant entities
Modify, redact, or anonymize the User Content as necessary for coordination, analysis, or protection of privacy
Incorporate the User Content into intelligence reports, research, or aggregated datasets
Retain the User Content in accordance with our Privacy Policy

7.2 Representations and Warranties

By submitting User Content, you represent and warrant that:

You own or have the necessary rights to grant this license
The User Content does not violate any third-party rights (including intellectual property, privacy, or publicity rights)
You have consent to share any personal information of others included in the User Content, or such sharing is legally permitted

7.3 No Obligation to Use

IOC3 is under no obligation to use, distribute, or act upon any User Content. We retain sole discretion in determining how to handle submitted reports.

8. No Guarantees or Warranties

8.1 Services Provided "As-Is"

IOC3 provides the Services on an "as-is" and "as-available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

8.2 No Guarantee of Outcomes

IOC3 makes no guarantees regarding:

Law enforcement action - We cannot guarantee that law enforcement will investigate or take action on any report
Platform response - We cannot guarantee that platforms will remove content, suspend accounts, or take any specific action
Timelines - We cannot guarantee response times or how quickly reports will be assessed or routed
Criminal prosecution - We cannot guarantee that any individual will be arrested, charged, or prosecuted
Case acceptance - We cannot guarantee that we will act on every report submitted
Results or resolution - We cannot guarantee any particular outcome or resolution to reported incidents

8.3 Coordination Role Only

IOC3 serves solely as a coordination hub. Our role is limited to:

Receiving and assessing reports
Triaging based on severity and credibility
Routing reports to appropriate entities
Providing intelligence support where appropriate

We do not control the actions or decisions of law enforcement agencies, platforms, or partner organizations.

8.4 Service Availability

We do not guarantee that the Services will be:

Uninterrupted, timely, secure, or error-free
Free from viruses or other harmful components
Available at all times or in all locations

We may modify, suspend, or discontinue any aspect of the Services at any time without notice.

9. No Obligation to Update or Respond

9.1 Communication

IOC3 has no obligation to:

Provide updates on the status of your report
Inform you of actions taken by law enforcement or platforms
Respond to follow-up inquiries
Confirm receipt of reports (though we may provide confirmation at our discretion)

9.2 Reporting Outcomes

Not all reports submitted to IOC3 will result in action. We assess reports based on:

Severity and credibility
Available information and evidence
Jurisdictional considerations
Resource availability
Operational priorities

Reports may be closed, archived, or deemed outside our scope without notification to the reporter.

10. Data Breach Response

10.1 Security Commitment

IOC3 implements industry-standard security measures to protect user data, including encryption in transit and at rest, access controls, and secure infrastructure. However, no system is completely secure.

10.2 Breach Response Procedures

In the event of a data breach that affects personal information, IOC3 will:

Immediate Response (0-24 hours):

Activate our incident response team
Contain the breach and assess the scope of impact
Preserve evidence for investigation
Identify affected data and individuals

Notification (Within 72 hours where required):

Notify relevant supervisory authorities (e.g., New Zealand Privacy Commissioner, EU data protection authorities) as required by law
Notify affected individuals if the breach poses a risk to their rights, safety, or privacy
Provide clear information about what occurred, what data was affected, and what steps we are taking

Communication to Users Will Include:

Nature and extent of the breach
Types of information affected
Potential consequences
Measures IOC3 has taken or will take
Steps individuals can take to protect themselves
Contact information for questions

Remediation and Prevention:

Conduct thorough investigation to determine cause
Implement additional security measures to prevent recurrence
Review and update security policies and procedures
Provide ongoing updates as appropriate

Law Enforcement Coordination:

Report criminal breaches to appropriate law enforcement agencies
Cooperate fully with any investigations
Preserve evidence in accordance with legal requirements

10.3 Limitation of Liability

While we take data security seriously, IOC3's liability for data breaches is limited as set forth in Section 11 below. By using our Services, you acknowledge the inherent risks of electronic data transmission and storage.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

11.1 No Liability for Indirect Damages

IOC3, its directors, officers, employees, volunteers, partners, and affiliates SHALL NOT BE LIABLE for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits, data, use, goodwill, or other intangible losses
Emotional distress or psychological harm
Damages resulting from lack of action by law enforcement or platforms
Damages resulting from disclosure of information to authorized entities
Damages from unauthorized access to or use of our servers or your data
Damages from any bugs, viruses, or harmful code transmitted through the Services

11.2 No Liability for Third-Party Actions

IOC3 is not responsible or liable for:

Actions or inactions of law enforcement agencies
Actions or inactions of technology platforms
Actions or inactions of partner organizations
Actions taken or not taken based on reports submitted
Outcomes of investigations or lack thereof
Decisions by third parties regarding reported incidents

11.3 Maximum Liability Cap

In jurisdictions that do not allow exclusion of certain liabilities, IOC3's total liability to you for all claims arising from or relating to the Services shall not exceed NZD $100 or the amount you paid to IOC3 (if any), whichever is greater.

11.4 Coordination Role Limitation

IOC3 serves solely as an information coordination hub. We do not control, direct, or assume responsibility for:

Investigations conducted by law enforcement
Content moderation decisions by platforms
Legal proceedings or prosecutions
Protection measures or lack thereof
Any actions taken by third parties based on information we provide

You acknowledge and agree that IOC3's role is limited to intake, assessment, and routing of information, and that we bear no responsibility for subsequent actions or outcomes.

12. Indemnification

You agree to indemnify, defend, and hold harmless IOC3, its directors, officers, employees, volunteers, partners, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

Your use or misuse of the Services
Your violation of these Terms
Your violation of any rights of another person or entity
Your submission of false, misleading, or unlawful information
Any User Content you submit

This indemnification obligation will survive termination of these Terms.

13. Dispute Resolution and Arbitration

13.1 Mandatory Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including the formation, performance, or breach of these Terms) shall be resolved exclusively through binding arbitration, except as provided below.

13.2 Arbitration Procedures

Arbitration shall be conducted under the Arbitration Act 1996 (New Zealand) or, if you are located outside New Zealand, under the rules of a mutually agreed international arbitration body.

Arbitration Terms:

One arbitrator shall be selected by mutual agreement or, if parties cannot agree, appointed by the arbitration administrator
Arbitration shall be conducted in English
The seat of arbitration shall be Auckland, New Zealand
The arbitrator's decision shall be final and binding
Each party shall bear its own costs unless the arbitrator determines otherwise

13.3 Exceptions to Arbitration

The following disputes are NOT subject to arbitration and may be brought in court:

Claims for injunctive or equitable relief
Small claims court actions (if within jurisdictional limits)
Claims related to intellectual property rights
Claims by IOC3 to enforce these Terms or prevent prohibited conduct

13.4 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE ARBITRATED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration.

13.5 Governing Law

These Terms shall be governed by and construed in accordance with the laws of New Zealand, without regard to conflict of law principles.

13.6 Venue for Permitted Court Actions

For any disputes not subject to arbitration, you agree to submit to the exclusive jurisdiction of the courts located in Auckland, New Zealand.

14. Intellectual Property

14.1 IOC3 Ownership

All content, features, and functionality of the Services (including but not limited to text, graphics, logos, software, and design) are owned by IOC3 or its licensors and are protected by copyright, trademark, and other intellectual property laws.

14.2 Limited License

IOC3 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for their intended purposes in accordance with these Terms.

14.3 Restrictions

You may not:

Copy, modify, distribute, or create derivative works from our content
Reverse engineer or attempt to extract source code from our Services
Remove copyright or proprietary notices
Use our trademarks or branding without written permission

15. Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

16. Third-Party Links and Services

The Services may contain links to third-party websites, resources, or services. IOC3 is not responsible for:

The availability, accuracy, or content of third-party resources
Privacy practices of third-party websites
Any damages or losses caused by third-party services

Your interactions with third parties are solely between you and the third party.

17. Modifications to Terms

IOC3 reserves the right to modify these Terms at any time. Changes will be effective upon posting the updated Terms on our website with a revised "Last Updated" date.

Your continued use of the Services after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Services.

We will make reasonable efforts to notify users of material changes by posting a prominent notice on our website.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. IOC3's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and IOC3 regarding the Services and supersede all prior or contemporaneous understandings and agreements, whether written or oral.

21. Assignment

You may not assign or transfer these Terms or any rights granted hereunder without IOC3's prior written consent. IOC3 may assign these Terms without restriction.

22. Survival

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: Content License and Rights, Limitation of Liability, Indemnification, Dispute Resolution and Arbitration, and Intellectual Property.

23. Contact Information

If you have questions about these Terms, please contact us:

Email: [email protected] Address: Level 8, 23 Customs Street East, Auckland Central, Auckland, 1010, New Zealand

24. Acknowledgment

BY USING IOC3'S SERVICES, YOU ACKNOWLEDGE THAT:

You have read, understood, and agree to be bound by these Terms
You understand that IOC3 is a coordination organization, not a law enforcement agency
You understand that IOC3 makes no guarantees regarding outcomes or actions by third parties
You agree to submit only truthful information
You grant IOC3 the necessary licenses to use submitted content
You agree to mandatory arbitration for dispute resolution
You understand the limitations on IOC3's liability
You accept all risks associated with using the Services

Effective Date: 8th of February, 2026
Last Updated: 8th of February, 2026